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PowerWalker

PowerWalker Service Contracts

PowerWalker service contracts are designed to offer a preventive maintenance plan tailored to your individual needs and service-requirements. From initial visits, commissioning and on-site maintenances, our service contracts not only extend the life of the PowerWalker  products but ensure their maximum performance.

"When it comes to power protection, don’t leave anything to chance"

Our authorized service partner is available 24/7 to consult you and organize necessary remedial actions. With the contract in place you get peace of mind and a simple course of actions to follow in case of any concern related to the UPS system. In an unlikely event of a failure we commit to bring back  the system to operation within hours.

With one of the three service package options you choose the level of coverage and protection that makes the most sense for your business.

Features and Benefits

Silver Gold Platinum
BWT-B2 BWT-A3 BWT-P3
Duration
• 2 years
Duration
• 3 years
Duration
• 3 years
Scope
• Initial Visit
• On-Site Repair
Scope
• Initial Visit
• On-Site Repair
• Scheduled Maintenance Visit
Scope
• Initial Visit
• On-Site Repair
• Scheduled Maintenance Visit
Service Time
• 24/7 Service Hotline
• 5 days / 13h Repairs
• Arrival within 8h
Service Time
• 24/7 Service Hotline
• 5 days / 13h Repairs
• Arrival within 8h
Service Time
• 24/7 Service Hotline
• 7 days / 24h Repairs for 365 days a year
• Arrival within 4h
• Repair within 8h

All contracts are extendable by 1 year at a time including discounts for out of warranty spare parts and batteries.

Code

Service Package:

BWT-B2-C

BWT-A3-C

BWT-P3-C

VD

Contract Duration

2 years

3 years

3 years

WE

Warranty (excluding batteries)

2 years

3 years

3 years

WB

Warranty for batteries

2 years

2 years

30% discount for 3rd year

HL

Service desk availability and

problem reception

7 x 24

7 days a week, 24 hours a day, 365 days per year

SZ

Service times

5 x 13

Monday to Friday between 7:00 and

20:00 (excluding

public holidays)

5 x 13

Monday to Friday between 7:00 and

20:00 (excluding

public holidays)

7 x 24

7 days a week, 24h a day

TR

Technical Response time

60 minutes for a call back from a qualified technician

TA

Technician Arrival time on site

Within 8h during covered hours

Within 4h

IZ

Fix time

Within 12h during covered hours

Within 8h

IV

Initial visit prior installation

Yes

Yes

Yes

MV

Scheduled Maintenance Visits

 

1 per year

1 per year


Code

Service Package Extension:

BWT-BE-C

BWT-AE-C

BWT-PE-C

VD

Contract Duration

1 year

1 year

1 year

WE

Warranty (excluding batteries)

25% discount for

spare parts

40% discount for

spare parts

40% discount for spare

parts

WB

Warranty for batteries

20% discount

30% discount

30% discount

HL

Service desk availability and

problem reception

7 x 24

7 days a week, 24 hours a day, 365 days per year

SZ

Service times

5 x 13

Monday to Friday between 7:00 and

20:00 (excluding

public holidays)

5 x 13

Monday to Friday between 7:00 and

20:00 (excluding

public holidays)

7 x 24

7 days a week, 24h a day

TR

Technical Response time

60 minutes for a call back from a qualified technician

TA

Technician Arrival time on site

Within 8h during covered hours

Within 4h

IZ

Fix time

Within 12h during covered hours

Within 8h

IV

Initial visit prior installation

N/A

N/A

N/A

MV

Scheduled Maintenance Visits

 

1 per year

1 per year

* Our official battery price is available in the BlueWalker Online Shop.

Covered models

Currently the service contracts are available for VFI 10000-30000 CP 3/3 and VFI 10K-80K CPG 3/3 PF1 series in Germany and Austria. For more, please contact us directly.

Commissioning

We recommend using our professional commissioning service for Uninterruptible Power Supplies. After the initial visit, which covers site survey and reporting, our qualified team will proceed to the installation and configuration of the UPS system. Please contact us in advance to discuss the scope of work, your requirements, signaling integration and other application-specific topics.

Battery Replacement

Even for the best batteries that we offer, the due replacement time inevitably comes. You can arrange a hassle-free replacement of the batteries with a help of our certified team. With a service contract in place, we offer discounts for the purchase of batteries. We will also take care of the disposal of the old batteries.

PowerWalker is a brand of BlueWalker GmbH
BlueWalker GmbH, Hellersbergstrasse 6, 41460 Neuss, Germany
Office: +49 2131 206 17 59 ⚫ Hotline: +49 2131 206 17 58 ⚫ Fax: +49 2131 206 17 57
© 2019 BlueWalker GmbH. All Rights Reserved.

en : Uninterruptible power supply (UPS)

bg : Непрекъсваемо захранване

de : Unterbrechungsfreie Stromversorgung (USV)

dk : Uafbrudt Strømforsyning

el : Αδιάλειπτη παροχή ενέργειας

es : Sistema de alimentación ininterrumpida (SAI)

et : Puhvertoiteallikas

fr : Alimentation sans interruption (onduleur)

hu : Szünetmentes tápegység

id : Suplai daya bebas gangguan

it : Gruppo di continuità

ms : Bekalan tenaga berterusan

nl : Noodstroomvoeding

pl : Zasilacz awaryjny

pt : Fonte de alimentação ininterrupta

ru : Источник бесперебойного питания (ИБП)

sk : Neprerušiteľný zdroj energie

sr : Непрекидно напајање

sv : Avbrottsfri kraftförsörjning

tr : Kesintisiz güç kaynağı

uk : Джерело безперебійного живлення